The things people ask before they start.

It means we don't hold onto your information. While your Life Manual is being built, what you share sits in a secure portal that only you and Craig can see. Seventy-two hours after delivery, it's purged for good. We never store passwords or credentials, and your finished Manual and Secure Drive stay with you. The one separate case is Elara, the assistant on this site. Chats with Elara are kept for up to 3 months and then deleted automatically, as the Privacy page explains.

Your information is available in the secure working portal during the project, then purged 72 hours after delivery. Your completed Manual and Secure Drive stay with you. Elara chat retention is described separately on the Privacy page.

No, and that's deliberate. The manual points to where your credentials live, like your password manager, and who has the authority to get in. It tells somebody how to find access. It never spells out the access itself. A document with every password in it would be the most dangerous thing in your house.

They're the keys to everything else. Your phone number and email are how nearly every account gets recovered, so they're the first thing a successor needs to secure. Your Life Manual maps which number and email recover which accounts, where your devices are kept, and whether legacy features like Apple's Legacy Contact or Google's Inactive Account Manager are set up. It never stores the codes themselves.

It's one document holding everything somebody would need if you weren't reachable. Accounts, contacts, records, instructions, all in one place instead of scattered across your head and a drawer. Whoever steps in can act instead of guess. The full explainer walks through what goes inside one.

Estate documents settle who gets what. A Life Manual explains how things actually run, so somebody can step in and keep them going. Your will covers the legal side. This covers the practical side, and it matters any time you're unreachable, not only after you're gone.

A binder holds everything, which is the problem on a bad day. Nobody knows what to read first. A Life Manual opens with a Quick Reference page and a first-72-hours roadmap, then goes chapter by chapter in the order a successor needs it. It points people to the right place the way a letter of instruction does, with the depth of a binder behind it.

No. A Life Manual doesn't distribute assets or grant legal authority. It complements a will by documenting the practical instructions someone may need.

Not to create the Life Manual. For wills, trusts, powers of attorney, and questions about legal authority, consult a licensed attorney. This service isn't legal advice.

Not by itself. Banks and brokerages lock accounts once they're told about a death, and they'll want legal authority, like a power of attorney, executor papers, or a death certificate, before they talk to anyone. A Life Manual grants no legal authority. What it does is show your family which institutions hold what, who to call, and which documents each one will ask for, so they aren't spending months hunting for accounts before the legal process can even start.

That's one of the first things a Life Manual covers. Subscriptions and autopays keep charging after someone's gone, and they're scattered across cards, app stores, and email receipts. Your Digital Life and Financial & Assets chapters list what renews, which card it hits, and what to cancel or keep.

People whose absence would leave everybody else scrambling. The one in the family who handles the accounts and the renewals. Parents who'd rather their kids grieve than fight paperwork. Business owners who know the place doesn't run without them.

No. The Personal edition is built for individuals and families. Business Continuity is included only in the Business edition, designed for owners whose operations require an explicit succession plan.

If you hold the logins, the bank access, and the payroll schedule, the business stops when you do. The Business edition adds a Business Continuity chapter that maps who can get into each critical system, who has authority to sign, what keeps revenue coming in, and what has to happen in the first week, from payroll to the website domain.

Yes, and it's one of the best reasons to start. Your parent stays in control of every document and decides what's shared, and you can sit in on the sessions with their permission. The free Readiness Check is an easy way to open the conversation without it turning into a heavy talk.

It begins with a private conversation to understand your situation and priorities. From there, the Life Manual is built chapter by chapter through structured sessions. Your Secure Drive stays under your control throughout, and you can view progress through the Client Portal. Engagements usually wrap up within 2 to 4 weeks.

The Client Portal is your private, encrypted workspace where your Life Manual is assembled and delivered. Once your engagement begins, you receive secure access to view information by chapter, track progress, and communicate directly. Your completed manual is delivered there. Seventy-two hours after delivery, everything in the portal is purged under the No-Retention Protocol.

Digital Life, Financial & Assets, Household & Property, Health & Medical, Vital Records, Legacy & Wishes, and Business Continuity. These are the 7 Pillars of Continuity. The Personal Life Manual focuses on the personal pillars; the Business edition includes deeper Business Continuity instructions.

It adjusts to your schedule and complexity, and moves at your pace through structured sessions rather than a rushed intake form. Many people start with the Just-In-Case Plan, a do-it-yourself version completed at will. The Blueprint Session is typically completed live and delivered the same day. A Life Manual usually takes 2 to 4 weeks. A typical session runs 1 to 2 hours. Personal runs 6 to 8 sessions, Business runs 8 to 10.

Start smaller. The Just-In-Case Plan ($29) is a do-it-yourself workbook that covers the essentials in an evening. The Blueprint Session ($249) is one live working session that maps your gaps and leaves you with a 72-hour action plan, and its fee credits in full toward a Life Manual.

Yes. The Annual Review is $250 for any edition, and you book it directly with Craig. You can schedule one anytime, and it's worth doing after any major life change, like a move, a marriage, a new baby, a loss, or a new business, or at least once a year. Accounts move and people change, and the review keeps your manual accurate.